We are delighted that you are making a booking with us please take a moment to read over the following terms and conditions as this will apply to all bookings made.
Payments
Bookings can only be accepted by persons over the age of 18 years.
A credit / debit card is required to secure your reservation. Full payment on arrival is required for guests with no pre-reservation. We do not accept American Express.
Accounts can be settled by cash, debit card or most major credit cards. Guests are required to settle all charges on departure unless alternative arrangements have been made and agreed in advance. If a guest leaves without paying for goods taken the card details that was left as security for the booking
Paws for Thought!
We allow good doggies back in to the bed and breakfast room, Broncroft room only, and whilst we love having well-behaved dogs to stay, we do have a few hotel rules to ensure that all of our guests enjoy their stay. Please do contact us directly if wishing to have a dog in your room. We only allow pre-booked dog in the room.
Doggie Rates
We charge £15 per dog, per night for small/ medium dogs. We do love good doggies and we will have a Dog Welcome Box in the room for your pet which includes a feeding mat, food bowls and food if required, drying towel, treats and poo bags. Oh and a doggie bed for them in the bar if dining as we want them to be comfortable too.
Breakfast and Dining with your dog
You are more than welcome to have your dog with you at the table for breakfast and dinner in our bar areas, just let us know on booking and we will make sure we assign you a Dog Friendly table throughout your stay.
We welcome well behaved dogs in the main Bar areas and staff may use their discretion to allow dogs in other dining areas. Please do call us and we can advise what is best for you and your doggie.
I know it can be hard as they may get excited, but if they bark or whine excessively for the comfort of other guests, please try to keep them quiet and calm or you will be asked to take them out.
Please keep all dogs on leads and on the floor and not on the seating, sorry to mention this but you would be surprised how many owners let them sit on the comfy chairs for humans. We have lots of different doggie beds if they fancy a curl up.
Should your dog bark or whine excessively during your stay then sadly we will have to ask you to leave the dining area.
Our lovely staff always keep a tin of treats for our little furry friends, and we can give you water bowls if needed.
Staying with us
Check in is between 3pm & 5pm. However if we can accommodate an earlier check in or later check out time this will be prior arrangement, there is a minimum charge of £20 per room.
Please check out by 11:00 on the day of departure.
We will refuse a guest entry and accommodation if we reasonably consider that the guest is under the influence of alcohol or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
We will ask a guest to leave the hotel if they are causing a disturbance or behaving in an unacceptable manner towards other guests or staff. If this happens full payment for the stay will be charged on the card given as guarantee.
All Guests staying will be liable for any loss, damage or personal injury they may cause to themselves or others whilst at The Crown and its surroundings.
A minimum charge of £30.00 will be made if extra cleaning is needed due to sickness, damage, smoking in bedrooms etc. All damages must be paid for on departure, however if we find any kind of damage, sickness, smoking etc we reserve the right to charge the card details that was left as security for the booking to cover cleaning costs.
Access to the accommodation outside of opening hours is via the lane at the side of the pub. This access is by foot only and is owned by a neighbouring farm. It may be muddy, wet & slippery during poor weather. The Crown cannot be held responsible for the poor condition of this access.
Hotel cancellations and changes
Cancellation Policy: If you have to cancel your reservation please let us know immediately. We will require confirmation in writing before any cancellations can be confirmed by the inn.
If a room is cancelled and we are unable to re-let the accommodation we reserve the right to make a charge.
On room reservations that have not been prepaid before arrival there will be no cancellation charge if a booking is cancelled before 09:00 14 days before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the entire stay will be charged unless otherwise stated in the room notes.
On all pre-paid and special room offers this also includes all Web offers, email offers, discounted room offers or supplements a full pre payment is required with no cancellations or refunds. This will also be stated in the offer that is being booked and confirmed.
When booking any holiday or break away please make sure you have sufficient holiday insurance cover.
Group Bookings
Where multiple rooms are booked, we will require a lead travellers name for each room. The booker will be responsible for payment or cancellation charges where separate credit card details cannot be supplied for each room booked.
Force Majeure
We will not be liable for any failure to perform any of our obligations in relation to your booking, arising from:
- Extreme weather conditions
- Acts of God
- Fire, Explosion, or accidental damage
- Collapse of building structures, failure of machinery and equipment etc
- Interruption or failure of utility services
- Any other act, event, omission, or accident which is beyond our reasonable control